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CANCELLATION POLICY

Creating an account with my website allows you to easily view and manage your upcoming appointments.​​​​​​​

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RESCHEDULING AND CANCELLATION POLICY
  • Appointments may be cancelled or rescheduled up to 24 hours prior to your scheduled appointment time.
 
DEPOSITS AND REFUND WINDOW
  • Full Deposit Refund:

    • Cancellations made with at least 7 days’ notice are eligible for a full refund of your deposit.

  • Non-Refundable Deposit (Credit Applied):

    • Cancellations or reschedules made with at least 72 hours (3 days) notice are not eligible for a refund. However, your deposit will be applied as a credit toward a rescheduled appointment or future product purchase.

  • Late Cancellations:

    • Cancellations made with less than 72 hours’ notice may result in forfeiture of the deposit.

 
NO-SHOWS
  • Two (2) no-shows (failure to arrive at your scheduled appointment without prior notice) will result in removal from my client list and future booking privileges.

 
COMMUNICATION
  • I understand that unexpected situations may arise. Please communicate as soon as possible via email or text so I can best accommodate changes when possible.​​

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© 2020 by Xicana Esthy, formerly @ivomakeup.

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